Shipping & Returns
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Do you ship internationally?
Yes, we offer worldwide shipping on all our foot rests. Contact us directly if you are located outside of Australia for a shipping price.
How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Estimated delivery times are as follows:
Domestic (within your country): 5-7 business days
International: 10-20 business days
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping rates and free shipping promotions periodically.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time or appears to be lost, please contact our customer service team at sales@postureassistfootrest.com for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
What is your return policy?
Return only offered for damaged on delivery or manufacturers fault.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. In such cases, we will cover the return shipping costs.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Can I return an item that has been used?
Only if there is a manufacturers fault. To be eligible for a return, items must be unused and in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team at [Customer Service Email] within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.
I have a general question.
If you have any other questions regarding shipping and returns, please feel free to contact us at sales@postureassistfootrest.com