Privacy policy

Last updated: 11 March 2026

PostureAssist Pty Ltd (“PostureAssist”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit or use our website, purchase our products, contact us, sign up to receive marketing, or otherwise interact with us.

This Privacy Policy is intended to help you understand how we handle your personal information and how you can contact us if you have any questions, wish to access or correct your information, or wish to make a privacy complaint.


1. Who we are

PostureAssist Pty Ltd

Address: Unit 5, 174 John Street, Singleton NSW 2330, Australia

Email: enquiries@postureassistfootrest.com

Phone: 0459 550 541

Website: www.postureassistfootrest.org


2. What personal information we collect

The types of personal information we may collect depend on how you interact with us, but may include:

  • your name

  • billing address

  • shipping address

  • email address

  • phone number

  • order details and purchase history

  • payment-related information

  • information you provide when you contact us or submit an enquiry

  • marketing preferences

  • device, browser and usage information

  • IP address

  • pages viewed, referring websites, search terms, and interactions with our website

  • information collected through cookies and similar technologies


When you place an order, some payment information may be processed by our payment providers rather than being stored directly by us.


3. How we collect personal information

We may collect personal information:

  • directly from you when you place an order

  • when you create an account, if account creation is available

  • when you contact us by email, website form, phone, social media, or otherwise

  • when you sign up for newsletters or promotions

  • when you enter a giveaway, promotion, survey or campaign

  • automatically through your use of our website, including through cookies, analytics tools, pixels, logs and similar tracking technologies

  • from third parties who help us operate our business, such as ecommerce, payment, shipping, analytics and marketing service providers


4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

  • provide our products and services to you

  • process and fulfil orders

  • arrange shipping and delivery

  • communicate with you about orders, returns, support requests, and enquiries

  • verify transactions and help detect and prevent fraud

  • operate, maintain and improve our website, products and customer experience

  • conduct analytics and understand how customers use our website

  • send marketing communications where permitted by law or where you have consented

  • administer promotions, surveys or special offers

  • manage customer service and business administration

  • comply with legal and regulatory obligations

  • protect our legal rights and interests

We may also use de-identified or aggregated information for reporting, analytics, product development, or business improvement.


5. Cookies and similar technologies

Our website may use cookies, pixels, tags, web beacons and similar technologies to:

  • keep the website functioning properly

  • remember your preferences

  • understand how visitors use our website

  • improve site performance and user experience

  • measure the effectiveness of advertising and marketing campaigns

  • support remarketing or retargeting activities

Cookies are small data files stored on your device. You can usually control or disable cookies through your browser settings, although doing so may affect the functionality of parts of the website.


6. Analytics and advertising

We may use third-party tools and services such as:

  • Shopify, which powers our online store

  • Google Analytics and similar analytics providers to help us understand website traffic and usage

  • advertising and social media tools such as Meta/Facebook, Instagram, Google Ads and similar services, where used

These providers may collect information about your use of our site through cookies and similar technologies. Shopify states it provides the ecommerce platform for merchants and has its own privacy documentation for merchants and consumers, and Shopify Help also notes merchants must comply with the consumer protection and legal requirements that apply to their stores.

Where we use these tools, they may help us analyse website traffic, understand customer behaviour, and deliver relevant advertising.

You may be able to manage advertising preferences through the relevant provider settings, such as Google or Meta account ad settings, or via your browser and device controls.


7. Direct marketing

We may send you marketing messages about our products, promotions, updates, or offers if:

  • you have asked to receive them

  • you have consented

  • or we are otherwise permitted to do so by law

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email, or

  • contacting us using the details in this policy

If you opt out of marketing, we may still send you non-marketing communications relating to your orders, enquiries, returns, or other service-related matters.


8. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • ecommerce platform providers, including Shopify

  • payment processors and payment gateways

  • shipping, courier and logistics providers

  • IT, cloud storage and website hosting providers

  • analytics and marketing service providers

  • email marketing and customer communication platforms

  • fraud prevention and security providers

  • professional advisers such as accountants, lawyers, insurers and auditors

  • government authorities, regulators, law enforcement bodies, courts or tribunals where required or authorised by law

  • potential purchasers or advisers in connection with a sale, merger, restructure or transfer of all or part of our business

We do not sell personal information to third parties.


9. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia, including in countries such as the United States, Canada, Singapore, Ireland, or other countries where their infrastructure or subcontractors are located.

For example, Shopify is a global platform provider and the OAIC notes that Australian privacy law includes rules dealing with cross-border disclosure of personal information.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable Australian privacy requirements.


10. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

  • secure website technologies

  • password protection and access controls

  • limiting access to those who need it

  • using reputable service providers

  • monitoring and security processes

However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You provide information to us at your own risk.


11. Data retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, comply with legal, tax, accounting, dispute resolution, and record-keeping obligations, and protect our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

The OAIC notes that covered entities should explain retention practices in their privacy handling and that breach response and security obligations continue to matter across the information lifecycle.


12. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before processing your request. In some cases, the law may permit us to refuse access, in whole or in part. If that happens, we will explain why where required.


13. Privacy complaints

If you believe we have mishandled your personal information, you may make a complaint by contacting us using the details below. Please include enough detail for us to understand and investigate your complaint.

We will acknowledge your complaint within a reasonable time and aim to investigate and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia’s national privacy regulator and administers the Privacy Act and the Australian Privacy Principles.


14. Third-party websites and services

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with your personal information.


15. Children

Our website is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16 without appropriate consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can investigate and take appropriate action.


16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website after changes are posted will be subject to the updated Privacy Policy.


17. Contact us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a complaint, please contact us at:

PostureAssist Pty Ltd

Address: Unit 5, 174 John Street, Singleton NSW 2330, Australia

Email: enquiries@postureassistfootrest.com

Phone: 0459 550 541

Website: www.postureassistfootrest.org