Shipping policy
Thank you for shopping with PostureAssist. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing Time
All orders are processed within 1–3 business days after payment has been received.
Orders are not shipped or delivered on weekends or public holidays.
During busy periods, product launches, or promotional events, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.
Shipping Within Australia
We currently ship Australia wide.
Shipping is free for Australian orders.
Estimated delivery times
• Standard delivery: 3–7 business days
Delivery times are estimates only and may vary depending on your location, courier delays, or peak periods.
Order Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Tracking may take up to 24 hours to become active.
Incorrect Address Details
Please ensure your shipping address is correct at the time of ordering.
PostureAssist is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.
Delivery Issues
If your parcel is delayed, lost, or marked as delivered but not received, please contact us as soon as possible so we can assist in locating the shipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include your order number plus photos of the item and packaging.
International Shipping
We do not currently offer international shipping through the website. If you would like to enquire about shipping outside Australia, please contact us before ordering.
Contact Us
- PostureAssist Pty Ltd
- Unit 5, 174 John Street, Singleton NSW 2330, Australia
- enquiries@postureassistfootrest.com
- 0459 550 541
- www.postureassistfootrest.org